Privacy Policy
Privacy Policy
The Hope Center respects your privacy and is committed to protecting the personal information you provide to us through our website, communications, and services.
This Privacy Policy explains how information may be collected, used, stored, and shared when you interact with The Hope Center's website or communicate with us.
Who We Are
The Hope Center is a ministry of City Hope Church located at:
The Hope Center
65 Innovation Dr, Suite 105
Bluffton, SC 29910
Website: thehopecentersc.org
Text Messaging & Phone Number Privacy Policy
By opting in to receive SMS/text messages from The Hope Center, you agree to the following terms regarding the collection and use of your information.
Data Collection
We may collect personal information such as your name, email address, mailing address, and mobile phone number when you submit information to The Hope Center or opt in to receive text-message communications.
Information may be collected through our website, online forms, email communications, counseling or service inquiry forms, registration forms, scheduling systems, or other third-party platforms used by The Hope Center.
Data Usage
Your mobile phone number may be used to communicate information related to your interaction with The Hope Center. These communications may include appointment reminders, scheduling information, service notifications, registration information, follow-up communication, administrative messages, and other communications related to the services or ministries of The Hope Center.
Data Security
We take reasonable measures to safeguard personal information and protect it against unauthorized access, use, alteration, or disclosure.
While we strive to use appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain mobile phone numbers and related information only for as long as reasonably necessary to provide the requested communications or services and to satisfy applicable administrative, legal, or security requirements.
You may request that your information be deleted, subject to any information we are required or permitted to retain.
Message and Data Rates
Standard message and data rates may apply to SMS communications. Your wireless carrier may charge fees for sending or receiving text messages according to your mobile service plan.
Message Frequency
Message frequency may vary depending upon your relationship and interaction with The Hope Center. You may receive recurring messages when appropriate.
Opting Out
You may opt out of receiving SMS/text messages at any time by replying STOP to a message from The Hope Center.
After opting out, you may receive a confirmation message indicating that you have been unsubscribed. We will then discontinue nonessential SMS communications to that number.
You may also contact The Hope Center directly to request that your number be removed from SMS communications.
Help & Support
If you need assistance regarding text messages from The Hope Center, you may reply HELP or contact The Hope Center directly for assistance.
Phone Number Privacy and Non-Sharing
The Hope Center does not sell, rent, or share mobile phone numbers with third parties for their own marketing or promotional purposes.
Information may be provided to service providers that assist us in delivering communications or operating our services when reasonably necessary, subject to appropriate privacy and security practices.
By continuing to receive SMS communications from The Hope Center, you acknowledge and agree to these terms.
Comments & User-Generated Content
If The Hope Center's website allows visitors to submit comments or other user-generated content, we may collect information associated with those submissions.
This may include:
Information entered into the comment or submission form;
The visitor's IP address; and
Browser or device information that may assist with security and spam detection.
This information may be used to administer the website, prevent abuse, and protect the security and integrity of our online services.
Cookies Policy
The Hope Center's website may use cookies and similar technologies to improve website functionality and the visitor experience.
Cookies are small pieces of information stored by your browser that allow websites to remember certain information or preferences.
If you submit a comment or other information through our website, you may have the option to save information such as your name, email address, or website in cookies for your convenience.
If our website provides account or login functionality, a temporary cookie may be created when you visit the login page to determine whether your browser accepts cookies. This type of cookie does not necessarily contain personally identifying information and may be removed when you close your browser.
When users log in, additional cookies may be created to remember login information and display preferences. Depending upon the website configuration:
Login cookies may remain for approximately two days.
Screen or display preference cookies may remain for approximately one year.
Selecting a "Remember Me" option may allow login information to persist for approximately two weeks.
Logging out generally removes login-related cookies.
If authorized users edit or publish content through our website, an additional cookie may be stored in the browser. Such a cookie may contain information related to the content being edited rather than personal information and may expire after approximately one day.
You may configure your browser to refuse or limit cookies. However, disabling certain cookies may affect the functionality of portions of our website.
Embedded Content From Other Websites
The Hope Center's website may contain embedded content from other websites or online services. Examples may include videos, images, articles, forms, maps, scheduling tools, social-media content, or other resources.
Embedded content from another website generally behaves in the same manner as if you visited that third-party website directly.
Those third-party websites or services may:
Collect information about you;
Use cookies or similar technologies;
Use third-party tracking technologies; and
Monitor your interaction with embedded content, particularly if you have an account with and are logged into that third-party service.
The Hope Center does not control the privacy practices of independent third-party websites or services. We encourage visitors to review the privacy policies and practices of those third parties before providing personal information.
Who We Share Your Data With
The Hope Center does not sell or rent your personal information.
Personal information may be shared with third-party service providers when reasonably necessary to operate our website, provide services, communicate with you, maintain security, process forms, manage scheduling, prevent spam or abuse, or perform other legitimate organizational functions.
For example, visitor submissions may be processed through automated spam-detection or website-security services.
If our website provides user accounts and you request a password reset, technical information such as your IP address may be included in or associated with the password-reset process.
Third-party providers may have their own privacy practices and policies governing information processed through their services.
How Long We Retain Your Data
The length of time we retain information depends upon the nature of the information, why it was collected, and any applicable administrative, legal, security, or operational requirements.
If you leave a comment or submit user-generated content, that content and associated metadata may be retained to allow us to recognize and manage future interactions and maintain appropriate website records.
If you register for an account on our website, personal information provided as part of your user profile may be stored in connection with that account.
Where website functionality permits, registered users may be able to view, edit, or delete certain personal information associated with their account. Certain information, such as usernames or information required for administrative, legal, or security purposes, may not be editable or removable.
Authorized website administrators may also have access to user information for legitimate administrative purposes.
Your Rights Over Your Data
Depending upon the information we maintain and applicable requirements, you may contact The Hope Center to:
Request information regarding personal data we maintain about you;
Request a copy of personal information you have provided to us;
Request correction of inaccurate personal information; or
Request deletion of certain personal information.
We may retain information when necessary for administrative, legal, security, recordkeeping, or other legitimate purposes.
Requests regarding access, correction, or deletion of personal information may be submitted by contacting The Hope Center.
We may take reasonable steps to verify the identity of an individual making a request before releasing, modifying, or deleting personal information.
Where Your Data Is Sent and Stored
Information collected through The Hope Center's website may be processed or securely stored using third-party servers, hosting providers, website platforms, communication services, scheduling platforms, or other technology providers necessary for website functionality and organizational operations.
Visitor comments, forms, or other website submissions may also be processed through automated spam-detection, security, or fraud-prevention services.
When third-party services process information on our behalf, their handling of information may also be governed by their respective privacy policies and terms.
Third-Party Services
The Hope Center may use third-party platforms to support services such as website hosting, scheduling, registration, email communications, text messaging, online forms, donations, payments, counseling inquiries, event registration, or other organizational functions.
Information submitted directly through a third-party service may be subject to both this Privacy Policy and the privacy practices of that third-party provider.
We encourage users to review the privacy policies of third-party services before submitting sensitive or personal information.
Protecting Your Information
The Hope Center takes reasonable administrative, technical, and organizational measures to protect personal information under our control.
However, no website, email system, text-message service, online form, or electronic storage system can guarantee absolute security. Users should use appropriate care when transmitting sensitive information electronically.
Changes to This Privacy Policy
The Hope Center may update this Privacy Policy periodically to reflect changes in our website, services, technology, organizational practices, or applicable requirements.
Updates will be posted on this page. Continued use of our website or services following an update constitutes acknowledgment of the revised policy where permitted by applicable law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, text-message communications, or personal information you have provided to us, please contact:
The Hope Center
65 Innovation Dr, Suite 105
Bluffton, SC 29910
Website: thehopecentersc.org
© 2026 The Hope Center. All rights reserved.